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This position requires strong communication skills both written and verbal and overall organizational skills. This includes investigation, critical thinking, training, and internal interaction across departmental lines. This individual will be responsible for being the first point of contact in support for the ERP customers including recommendations to our customers about ERP operations and accounting functions. This position requires some early mornings, nights and weekend work. Minimal travel will be required (less than 10% each year).Key Responsibilities
Serve as functional application expert in support for AFS ERP in a fast paced environment • Requires critical thinking, troubleshooting, validation testing, write-ups, and professional communication both internally and externally • Review all new support tickets, replicate the issue and ensure the expected results are documented before assigning to a developer • Manages tasks that may go between departments or cross-functional teams for each individual client task • Be a liaison between AFS development staff and the customer • Manage multiple tasks concurrentlyBasic wage component (gross) and other rewards
Od 1500 EUREmployee perks, benefits
Food coupons fully repaid (4€) • Annual bonus • Teambulding events • Education (trainings, courses) • Sport events & multisport card • Jubilee gift (wedding, child birth) • Employee appreciation for long-term cooperation Information about the selection process We only reply to candidates chosen for the interview. Requirements for the employee Candidates with education suit the position Secondary with school-leaving examination University education (Bachelor's degree) University education (Master's degree)Personality requirements and skills
Previous ERP Support or ERP Implementation experience • Motivated with a high level of initiative • ERP accounting experience • Basic knowledge of SQL Server Management Studio, able to write simply queries and backup/restore databases • Team player with a customer service focused attitude • Must be able to define and document effective/efficient processes and possess strong project management tools • Undergraduate degree or equivalent work experience required++
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